Refund and Returns Policy

Effective Date: March 8, 2025

At EliteBinaa, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not completely satisfied with your order, we are here to assist you. Please review our Refund and Returns Policy below for all the details on how we handle returns, exchanges, and refunds.

1. Return Eligibility

You can return products within 30 days of the delivery date for a full refund or exchange, provided the following conditions are met:

  • The product must be unused, unopened, and in its original packaging.
  • The item should be in resellable condition (with no signs of wear or damage).
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Opened or used beauty products (such as skincare, makeup, and cosmetics).
  • Gift cards.
  • Personalized or custom-made items.
  • Sale or clearance items marked as final sale.

If you have any questions about whether your item is returnable, please contact our customer service team before initiating a return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@elitebinaa.com or call (970) 593-3192 to request a Return Authorization (RA) number. Please provide your order number and the reason for the return.

  2. Pack the Item: Carefully package the item in its original packaging, including all accessories and manuals. Please ensure that the product is in resellable condition.

  3. Return Shipping: Once you have received your RA number, you can ship the item back to us at the following address:

    EliteBinaa Returns 2920 Sterling Dr,
    Loveland, Colorado,
    United States

    Please note that you are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item). We recommend using a trackable shipping service to ensure your return is safely delivered.

4. Refund Process

Once we receive your returned item and confirm that it meets our return policy, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: It may take 5-7 business days for your refund to be processed and appear on your account, depending on your payment provider.
  • Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items.

5. Exchanges

If you would like to exchange a product for a different size, color, or item, please contact us to initiate the exchange process. If the new item costs more than the original, we will charge the difference. If the new item is less expensive, we will issue a refund for the difference.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@elitebinaa.com or call (970) 593-3192. We will arrange for a replacement or full refund at no additional cost to you.

Please provide photographic evidence of the damage or defect to expedite the process.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or credit card company first. Sometimes there may be processing delays or other factors affecting the timing of the refund. If the issue persists, feel free to contact us at info@elitebinaa.com for assistance.

8. Customer Support

If you have any questions regarding our Refund and Returns Policy or need help with a return or refund, please do not hesitate to reach out to our customer support team:

  • Email: info@elitebinaa.com
  • Phone: (970) 593-3192
  • Address: 2920 Sterling Dr, Loveland, Colorado, United States

This Refund and Returns Policy is effective as of March 8, 2025. EliteBinaa reserves the right to modify or update this policy at any time. Please review this page periodically for any changes.